Role Purpose
To govern the Single pipe for new capabilities, enhancements, new products and new deployments. Ensure Efficient allocation and management of resources. Provide delivery plan, monitor and track demand. Provide visibility & Maintain transparency of our records. Ensure process optimization as well as provide tools, best practices, and techniques for process improvement.
Job Responsibility
- Portfolio reporting and dashboards
- Manages the demand pipe, logs & does HL analysis
- Weekly Customer Reporting and managing
- Daily Follow up on demand status from all teams
- Customer coordination on delivery status
- Tracking and managing delivery dependencies
- Communication management (Sr management escalations, Post production communications etc.)
- To facilitate the identification and development of a comprehensive Business Process Management framework for the Technology functions and other Business partners
- Identify, document and match (by policy) all processes for technology by interacting with all necessary process touch points in the various technology units
- Provide support for the incorporation of International Standards e.g. ISO-9000, Standards/Protocols into work processes
- Promote/create awareness of the policy framework using a communications plan
Not a perfect fit?
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
Technical / Professional Skills
- First Degree in ngineering/Business Administration/Economics/ Statistics degree or equivalent.
- Minimum 5 years’ experience within the area of telecommunications development, operations, quality and/or process management.
- Certification in business process management frameworks (ITIL, Six Sigma,)
- Strong analytical skills to evaluate business processes, identify problem areas and conduct root cause analyses.
- Ability to seek the most efficient solutions to resolve process problems.
- Have the ability to manage an effective demand pipeline for products and services to Technology.